Shipping

Postage costs are £3.50 for mainland UK small Parcels. Posting will take place 3-4 days from taking the order and a certificate of postage is always obtained. Collection in person is free of charge and sometimes local delivery can be arranged. Electric Burners do cost more to send and so the cost of sending these is £5.00, to all UK addresses. 


Orders are posted out on Monday’s, Wednesday and Friday’s only. Postage costs include packaging materials and no refund will be made on over paid postage as postage quotes are always estimates. Paying the order cost is deemed to be acceptance of the postage/delivery charges. As the postage calculator cannot cover all possibilities I reserve the right to contact you for additional delivery charges if you reside in a hard to reach area or an area that is not covered by the usual delivery agent, or for any other reason why delivery charges may be more than expected. If extra postage is needed you will be charged the actual extra cost of delivery and you will have the option to accept the cost or cancel your order. After orders leave Heavenly Scents they are no longer the responsibility of Heavenly Scents. Everything is checked and double checked to ensure that goods leave in perfect condition. If orders are lost or damaged please contact me for details of you delivery method and I will provide details needed for any claim you may wish to make. Once handed over to the delivery agent any loss, delay or damage becomes the responsibility of the delivery agent and any claim for compensation should be lodged with the carrier.


Cancellation, Returns and Refunds

If you wish to cancel BEFORE we have sent goods, you must do so by email to sales@claires-heavenly-scents.co.uk If your order has not been sent, it will be cancelled and you will be refunded in full within 30 days.

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :-
As per the EU Distance Selling Directive, you have a "cooling off period" of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally dispatched from us. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us.
You must contact us by email to confirm which items are being returned. We strongly recommend that you obtain proof of posting and/or insurance when returning a parcel. Postage costs will not be refunded. Any free gifts associated with an order must be returned at the same time or the cost of the gift will be deducted from the refund. 
Please return the items to the address at the top of the page along with a note of your details and the reason for return. Refunds will be made within 30 days. We reserve the right to charge a restocking fee of 20% of the order value.